Reading Time: 3 minutes Customer Experience, or CX, is a necessary consideration for every company. Your customers’ experience when they deal with your company is an important determinant of whether they will be one-time or loyal customers. At the same time, CX
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Reading Time: 3 minutes “Customer is king.” Whether it’s a digital or a physical platform, this adage stands true to the test of evolving times. Even today, as the world has moved to the digital space, making sure that customers are happy
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Reading Time: 3 minutes Today’s consumer is extremely aware and astute and does not leave any opportunity to express their experience with any brand or product, whether good or bad, with people online or via word-of-mouth. Online reviews play a major role
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