Social listening is the technique of identifying and contributing to online conversations with information about your business through the process of looking for brand mentions, specific keywords or phrases, and comments. When you use social listening, you monitor
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Doesn’t it feel great when you find your brand to be the one that is most talked about on social media? Are you someone who cares what people talk about you and your brand? It may be satisfying
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Every brand campaign is unique. There is no one set formula or media strategy for a successful marketing campaign. However, one common factor among all successful campaigns is that they balance various elements that contribute to meeting marketing
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How effectively do social media processes enhance customer service? A pivotal aspect of effective customer service lies in addressing customers’ grievances or queries quickly and satisfactorily. However, with the advent of social media, an increasing number of people
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Konnect Insights is an omnichannel customer experience suite, essentially it is a unified platform that offers Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Surveys, BI Tools, Crisis Management, and much more, all-in-one single solution that unifies
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Customer Experience or CX is the ubiquitous term in business these days. Today, many companies are getting serious about investing more resources into building a solid customer experience. The term “customer experience” and “customer service” are often confused
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What is your company’s most vital asset? You guessed it right: it’s customers. You need to make sure you’re adequately dealing with your customers. No matter how awesome you think your product is or how skilled you think
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Automated customer service is all the rage today. Big tech companies are leveraging customer service automation to improve their support agent productivity. Many experts believe that Artificial Intelligence (AI) helps businesses refine the customer experience in many ways.
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Communication is one of the cornerstones of civilization. Since the inception of language, conversations have been used to communicate emotions, messages, and ideas. From exchanging messages via postal services to commenting on each other’s posts via social media,
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