Reading Time: 4 minutes Doesn’t it feel great when you find your brand to be the one that is most talked about on social media? Are you someone who cares what people talk about you and your brand? It may be satisfying
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Konnect Insights Blogs - Customer Experience
Customer Experience Is Not Merely Responding to Them.
Reading Time: 3 minutes Customer Experience or CX is the ubiquitous term in business these days. Today, many companies are getting serious about investing more resources into building a solid customer experience. The term “customer experience” and “customer service” are often confused
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Why Is Automation Not Always Reliable for Customer Service?
Reading Time: 3 minutes Automated customer service is all the rage today. Big tech companies are leveraging customer service automation to improve their support agent productivity. Many experts believe that Artificial Intelligence (AI) helps businesses refine the customer experience in many ways.
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Why CX matters most and how Konnect Insights helps you ace it?
Reading Time: 3 minutes When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation
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First response TAT, the most important metric to measure your CX.
Reading Time: 4 minutes First response time plays a vital role when it comes to determining customer satisfaction. When businesses focus on lowering the time to reply to customer queries, there is a higher chance of customer satisfaction. There are different industry
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