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Konnect Insights Blogs - online reviews

Handling Online Customer Dissatisfaction

How To Handle Online Customer Dissatisfaction?

June 21, 2022 by admin

Reading Time: 6 minutes Social media platforms have given customers a medium to express themselves freely. Customers, in turn, have been using social media platforms to voice their opinions and ideas to the largest possible extent. Some customer testimonials shared by customers

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Why Online Reviews Are Essential For Brands

January 21, 2022 by admin

Reading Time: 7 minutes Internet Shopping has provided easy access to customers to buy stuff anywhere anytime. From purchasing a mobile phone or a dining table, customers rely on online reviews to go down the purchase funnel. Shoppers’ buying decision is based

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How Better CXM Enables Better ORM?

August 20, 2021 by admin

Reading Time: 4 minutes Online reputation management (ORM) for your brand is directly linked to customer experiences. Industries utilize powerful CXM tools to identify, analyze, and implement strategies that improve customer experiences and enhance their ORM efforts. In this post, we’re going

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ONLINE REVIEWS: HOW IMPORTANT ARE THEY AND HOW TO LEVERAGE THEM?

January 9, 2021 by admin

Reading Time: 3 minutes Today’s consumer is extremely aware and astute and does not leave any opportunity to express their experience with any brand or product, whether good or bad, with people online or via word-of-mouth. Online reviews play a major role

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