Reading Time: 7 minutes Internet Shopping has provided easy access to customers to buy stuff anywhere anytime. From purchasing a mobile phone or a dining table, customers rely on online reviews to go down the purchase funnel. Shoppers’ buying decision is based
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Reading Time: 4 minutes Online reputation management (ORM) for your brand is directly linked to customer experiences. Industries utilize powerful CXM tools to identify, analyze, and implement strategies that improve customer experiences and enhance their ORM efforts. In this post, we’re going
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Reading Time: 3 minutes Today’s consumer is extremely aware and astute and does not leave any opportunity to express their experience with any brand or product, whether good or bad, with people online or via word-of-mouth. Online reviews play a major role
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