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Konnect Insights Blogs - Social CRM

HOW TO NOT COMPETE WITH COMPETITORS ONLINE?

October 9, 2020 by admin

Reading Time: 4 minutes There are numerous online tools and methods that help companies keep a tab on their competitors. Competitive analysis helps to understand the approach of the competition and even learn from them. However, it is not always essential to

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Social CRM vs Telephonic Support

October 7, 2017 by admin

Reading Time: 3 minutes When it comes to resolving customer issues and giving them superlative service it has been a topic of debate whether Social CRM scores over Telephonic support. Here is how each can improve the customer’s life. Social CRM attempts

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