Reading Time: 4 minutes In today’s era of start-ups, customers have a multitude of choices available, even for a single product or service. So, one can easily imagine the extent of competition faced by companies. With an increased focus on innovation and
Read More
Reading Time: 3 minutes When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation
Read More
Reading Time: 4 minutes First response time plays a vital role when it comes to determining customer satisfaction. When businesses focus on lowering the time to reply to customer queries, there is a higher chance of customer satisfaction. There are different industry
Read More
Reading Time: 3 minutes With new competitive marketers arising each day, digital marketing trends are taking a new leap. Businesses need to adapt to this digital transformation and understand the customers and their rapidly changing needs. Customer experience has now become a
Read More
Reading Time: 3 minutes If, as a brand, you are trying to create a niche online presence for your products and services, social listening is a strategic omnichannel CRM tool that can prove to be immensely beneficial for you. Through its comprehensive
Read More