Reading Time: 5 minutes Most companies require a customer support team to handle the queries and complaints of their customers. However, many don’t realize that retaining and keeping customers satisfied is possible by rendering exceptional customer support services. Here is where the
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Reading Time: 5 minutes Most business owners believe that customer experience is a prime factor in boosting a company’s competitiveness. However, when it comes to actual work, things don’t always move as expected. If we want our businesses to grow exponentially, giving
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Reading Time: 6 minutes You probably know that boosting sales and profits doesn’t necessarily translate to attracting new clients. Instead, it’s more about keeping your current customers. According to a study by Bain & Company, raising client retention rates by only 5%
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Reading Time: 7 minutes A successful brand is one that resonates with its customers. Branding is such a complex network of different elements that it’s easy to get lost — but there is one thing that will always stand above the rest:
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Reading Time: 7 minutes The Internet and mobile technology have revolutionized the process of consumer decision–making. With a plethora of product reviews and research available online, consumers can quickly compare and analyze their needs to make an educated purchase. Today, personalized customer
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