Internet Shopping has provided easy access to customers to buy stuff anywhere anytime. From purchasing a mobile phone or a dining table, customers rely on online reviews to go down the purchase funnel. Shoppers’ buying decision is based
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Konnect Insights Blogs - Customer Experience
Here Are The Top 10 Best Customer Experience Management Tools in 2022
“Focusing on the customers makes a company more resilient” – Jeff Bezos The experience provided by a brand to a customer during the whole relationship of a product/service is CX. A bad experience can lose your customers and
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Want To Add Value To Your Customer’ Experience? How??? – “Social Listening”
Social listening is the technique of identifying and contributing to online conversations with information about your business through the process of looking for brand mentions, specific keywords or phrases, and comments. When you use social listening, you monitor
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Analyze Your Customer’ Social Mood
Doesn’t it feel great when you find your brand to be the one that is most talked about on social media? Are you someone who cares what people talk about you and your brand? It may be satisfying
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Customer Experience Is Not Merely Responding to Them
Customer Experience or CX is the ubiquitous term in business these days. Today, many companies are getting serious about investing more resources into building a solid customer experience. The term “customer experience” and “customer service” are often confused
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