Reading Time: 7 minutes Instant delivery platforms should utilize social listening to leverage their businesses and improve brand awareness and visibility. Social listening is an essential tool that assists instant delivery platforms in assessing customer needs, social sentiment, brand mentions, and more
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Reading Time: 6 minutes Introduction Almost every company will endorse that customer service (CS) is the central pillar on which business growth depends. In this cut-throat competitive market, the advent of technology has given a new shape to the way businesses deliver
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Reading Time: 7 minutes Over one million users tweet about customer service per week, and 80% of those conversations are negative, as per a survey by Reputation Refinery. These numbers give you a surface-level understanding of how important it is to listen
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Reading Time: 8 minutes Your online reputation drives your business revenue, as most customer journeys start with a Google search for your company. With the increasing number of options for almost every product or service, customers are being thorough before making a
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Reading Time: 7 minutes Social media has become a core part of a successful business marketing strategy. According to Smart Insights research, a mind-boggling 4.62 billion users across the globe engage with people and brands on social media channels, which accounts for
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