When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation
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Konnect Insights Blogs - Customer Experience
First response TAT, the most important metric to measure your CX
First response time plays a vital role when it comes to determining customer satisfaction. When businesses focus on lowering the time to reply to customer queries, there is a higher chance of customer satisfaction. There are different industry
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Why social listening is necessary for omni-channel CX management?
With new competitive marketers arising each day, the digital marketing scenario is taking a new leap. Businesses need to adapt through this digital transformation and understand the customers and their rapidly changing needs. Customer experience has now become
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Why sentiment analysis is the most important metric for ORM?
The Internet and social media platforms were in their infancy in 2008. Hardly anyone could have envisioned the future of the internet at that time. With the emergence of the internet, technology, and social media platforms, consumers have
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How Better CXM Enables Better ORM?
Online reputation management (ORM) for your brand is directly linked to customer experiences. Industries utilize powerful CXM tools to identify, analyze, and implement strategies that improve customer experiences and enhance their ORM efforts. In this post, we’re going
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