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Konnect Insights Blogs - Brand Loyalty

First response TAT, the most important metric to measure your CX

September 7, 2021 by admin

Reading Time: 4 minutes First response time plays a vital role when it comes to determining customer satisfaction. When businesses focus on lowering the time to reply to customer queries, there is a higher chance of customer satisfaction. There are different industry

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Let your customers tell you what you need to do through social listening?

August 17, 2021 by admin

Reading Time: 5 minutes The highly advertised running shoe that cost you a little fortune and promised to last many summers just got ripped in the side within the third month. You immediately tweet the company, asking for an explanation. No response;

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