Reading Time: 4 minutes Customer retention is a topic that has been studied for decades. The basic idea behind customer retention is to focus on the customers who are more likely to stay with the company and make sure that they are
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Konnect Insights Blogs - customer engagement
Omnichannel CX Seamlessly Moves Through Offline And Online Spaces
Reading Time: 7 minutes The marketing objectives, messages, and designs of businesses that wish to offer an omnichannel experience must be the same across all channels. Combining these aspects can enhance a company’s marketing, customer service, and user experience. Companies must adapt
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How Does Social Listening Help You Succeed In CX?
Reading Time: 4 minutes When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation
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How To Keep Up With Customer Service Trends?
Reading Time: 6 minutes Introduction Almost every company will endorse that customer service (CS) is the central pillar on which business growth depends. In this cut-throat competitive market, the advent of technology has given a new shape to the way businesses deliver
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14 Social Media Mistakes That Brands Should Avoid.
Reading Time: 7 minutes A vast audience of 500 million people uses Instagram every day, making social media an excellent tool for promoting your business. It’s a well-known fact that most companies are aware of social media marketing, but few are adept
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