Reading Time: 7 minutes Today, market competition and customer acceptance are centered around experience. Brands have started to offer thrilling digital experiences to their customers to ensure that they stand out from the crowd. However, waning traditional marketing efforts are falling short
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Reading Time: 6 minutes Introduction Social listening is a powerful social media tool that promotes conversations and interactions. This can be done through various forms of engagement, including polling, commenting, and recommendations. Social listening can monitor what is being said in order
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Reading Time: 8 minutes Your online reputation drives your business revenue, as most customer journeys start with a Google search for your company. With the increasing number of options for almost every product or service, customers are being thorough before making a
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Reading Time: 3 minutes How effectively do social media processes enhance customer service? A pivotal aspect of effective customer service lies in addressing customers’ grievances or queries quickly and satisfactorily. However, with the advent of social media, an increasing number of people
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