Reading Time: 3 minutes Every brand campaign is unique. There is no one set formula or media strategy for a successful marketing campaign. However, one common factor among all successful campaigns is that they balance various elements that contribute to meeting marketing
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Reading Time: 3 minutes How effectively do social media processes enhance customer service? A pivotal aspect of effective customer service lies in addressing customers’ grievances or queries quickly and satisfactorily. However, with the advent of social media, an increasing number of people
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Reading Time: 4 minutes Konnect Insights is an omnichannel customer experience suite, essentially it is a unified platform that offers Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Surveys, BI Tools, Crisis Management, and much more, all-in-one single solution that unifies
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Reading Time: 3 minutes Customer Experience or CX is the ubiquitous term in business these days. Today, many companies are getting serious about investing more resources into building a solid customer experience. The term “customer experience” and “customer service” are often confused
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Reading Time: 4 minutes What is your company’s most vital asset? You guessed it right: it’s customers. You need to make sure you’re adequately dealing with your customers. No matter how awesome you think your product is or how skilled you think
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