Reading Time: 6 minutes Introduction Almost every company will endorse that customer service (CS) is the central pillar on which business growth depends. In this cut-throat competitive market, the advent of technology has given a new shape to the way businesses deliver
Read More
Reading Time: 8 minutes Your online reputation drives your business revenue, as most customer journeys start with a Google search for your company. With the increasing number of options for almost every product or service, customers are being thorough before making a
Read More
Reading Time: 7 minutes Every time a customer receives a package from your business, they receive more than their order. They are also receiving you. A brilliant customer experience is a mandate for any business to be deemed successful in the marketing
Read More
Reading Time: 10 minutes Organizations are constantly figuring out ways to become more customer-centric, and the results of this strategy are quite positive and self-evident. However, crafting a customer-centric marketing strategy is not a simple undertaking; it requires the involvement of each
Read More
Reading Time: 7 minutes Businesses today invest heavily in sales and marketing initiatives and enjoy great success. However, such an approach inevitably falls short of adding long-lasting value. They neglect an essential factor for sustainable business growth – customer experience. A good
Read More