Reading Time: 4 minutes Recall the last time you had a poor experience as a customer – feels sad. Now also recall the time when you had a great customer experience – feels amazing. Positive CX is vital for the growth of
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Konnect Insights Blogs - Social CRM Tool
Make A Long-Lasting Impact On Your Customers Through Surveys.
Reading Time: 4 minutes Customer experience has become a game-changer for brands, particularly in the constantly changing digital landscape. With customers having access to multiple products and services at the click of a button, it has become intensely challenging for brands to
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What is social CRM and why is it important?
Reading Time: 3 minutes Customers are at the core of every decision companies make. Understanding them is essential for effective marketing and communication. But managing customer relationships and ensuring two-way communication for better growth is challenging. Social CRM is a technique that
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Let your customers tell you what you need to do through social listening?
Reading Time: 5 minutes The highly advertised running shoe that cost you a little fortune and promised to last many summers just got ripped in the side within the third month. You immediately tweet the company, asking for an explanation. No response;
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