Reading Time: 3 minutes Automated customer service is all the rage today. Big tech companies are leveraging customer service automation to improve their support agent productivity. Many experts believe that Artificial Intelligence (AI) helps businesses refine the customer experience in many ways.
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Reading Time: 4 minutes Social listening is a trending buzzword in today’s world. For every marketing strategy to be successful, it is critical to center it around customer insights. They are an indispensable part of a marketing strategy and the crucial deciding
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Reading Time: 5 minutes The highly advertised running shoe that cost you a little fortune and promised to last many summers just got ripped in the side within the third month. You immediately tweet the company, asking for an explanation. No response;
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Reading Time: 3 minutes Marketing is filled with instances of bloopers and embarrassing mistakes that have often ended up in terrible failure. Let’s take Coca-Cola for example. After a magnanimous success in the 40s to 60s, they saw a decline in sales
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