Reading Time: 4 minutes What is your company’s most vital asset? You guessed it right: it’s customers. You need to make sure you’re adequately dealing with your customers. No matter how awesome you think your product is or how skilled you think
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Reading Time: 3 minutes Automated customer service is all the rage today. Big tech companies are leveraging customer service automation to improve their support agent productivity. Many experts believe that Artificial Intelligence (AI) helps businesses refine the customer experience in many ways.
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Reading Time: 3 minutes When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation
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Reading Time: 4 minutes Online reputation management (ORM) for your brand is directly linked to customer experiences. Industries utilize powerful CXM tools to identify, analyze, and implement strategies that improve customer experiences and enhance their ORM efforts. In this post, we’re going
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Reading Time: 5 minutes The highly advertised running shoe that cost you a little fortune and promised to last many summers just got ripped in the side within the third month. You immediately tweet the company, asking for an explanation. No response;
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