Reading Time: 3 minutes When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation
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First response TAT, the most important metric to measure your CX.
Reading Time: 4 minutes First response time plays a vital role when it comes to determining customer satisfaction. When businesses focus on lowering the time to reply to customer queries, there is a higher chance of customer satisfaction. There are different industry
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Why social listening is necessary for omni-channel CX management?
Reading Time: 3 minutes With new competitive marketers arising each day, digital marketing trends are taking a new leap. Businesses need to adapt to this digital transformation and understand the customers and their rapidly changing needs. Customer experience has now become a
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How Better CXM Enables Better ORM?
Reading Time: 4 minutes Online reputation management (ORM) for your brand is directly linked to customer experiences. Industries utilize powerful CXM tools to identify, analyze, and implement strategies that improve customer experiences and enhance their ORM efforts. In this post, we’re going
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