Recall the last time you had a poor experience as a customer – feels sad. Now also recall the time when you had a great customer experience – feels amazing. Positive CX is vital for the growth of
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Customer Service And Social Media Have Melded Together
How effectively do social media processes enhance customer service? A pivotal aspect of effective customer service lies in addressing customers’ grievances or queries quickly and satisfactorily. However, with the advent of social media, an increasing number of people
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Customer Experience Is Not Merely Responding to Them
Customer Experience or CX is the ubiquitous term in business these days. Today, many companies are getting serious about investing more resources into building a solid customer experience. The term “customer experience” and “customer service” are often confused
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Tips on How Not to Respond to Customers
What is your company’s most vital asset? You guessed it right: it’s customers. You need to make sure you’re adequately dealing with your customers. No matter how awesome you think your product is or how skilled you think
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5 Major Channels To Track Conversations as a Digital Marketer
Communication is one of the cornerstones of civilization. Since the inception of language, conversations have been used to communicate emotions, messages, and ideas. From exchanging messages via postal services to commenting on each other’s posts via social media,
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