Reading Time: 6 minutes Introduction Almost every company will endorse that customer service (CS) is the central pillar on which business growth depends. In this cut-throat competitive market, the advent of technology has given a new shape to the way businesses deliver
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Reading Time: 16 minutes In this article, we will go over all you need to know about social listening, how it can help businesses, the various social media listening technologies, and who may benefit from it. TABLE OF CONTENTS → What is social
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Reading Time: 8 minutes Your online reputation drives your business revenue, as most customer journeys start with a Google search for your company. With the increasing number of options for almost every product or service, customers are being thorough before making a
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Reading Time: 7 minutes Every time a customer receives a package from your business, they receive more than their order. They are also receiving you. A brilliant customer experience is a mandate for any business to be deemed successful in the marketing
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Reading Time: 6 minutes While many people believe that managing a social media page is all fun and games, only a few know what behind-the-scenes look like. From managing posting schedules to making sure that the brand’s tone of voice is not
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