Whether it is a small brand or a big franchise, it is never easy to track how your customers feel about your brand. What do your consumers think of your product or service you are offering, what is their in-store or online experience in line with your brand values and expectations. Imagine you being able
Nowadays, brands and businesses are closer to their customers than ever before. Thanks primarily to social media giants like Facebook, Twitter, Instagram, which allows people to voice their opinion about anything and everything, whether good or bad. Take any customer for example (let’s say Kriti), Kriti just ordered a new pair of jeans from an