Reading Time: 4 minutes When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation
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Konnect Insights Blogs - Customer Service
Why Reviews And Testimonials Create your brand’s Identity?
Reading Time: 7 minutes A successful brand is one that resonates with its customers. Branding is such a complex network of different elements that it’s easy to get lost — but there is one thing that will always stand above the rest:
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Research and CRM: Social Listening is Key.
Reading Time: 5 minutes “When you talk, you are only repeating what you already know. But if you listen, you may learn something new. ” – Dalai Lama. This adage cannot be truer for market research and customer relationship management (CRM) in
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How To Keep Up With Customer Service Trends?
Reading Time: 6 minutes Introduction Almost every company will endorse that customer service (CS) is the central pillar on which business growth depends. In this cut-throat competitive market, the advent of technology has given a new shape to the way businesses deliver
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How Does Customer Experience Differ from User Experience?
Reading Time: 7 minutes What exactly is CX? A customer experience generally discusses the totality of a company’s offering. It covers the quality of customer service and the advertising, branding, engagement, and usability of the services. In the long run, the global
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