Reading Time: 6 minutes The customer is the king, and his satisfaction should be prioritized over other organizational goals. However, Did you Know? In most annual business plans, the conversation around Customer experience management is often missing. Nowadays, businesses look at earning
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Reading Time: 6 minutes Excellent news!!! The prospect is successfully converted, it’s exciting but isn’t enough. What matters that how your brand engages with the customers beyond the initial point of sales till becoming loyal customers – to the product and the
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Reading Time: 6 minutes “Focusing on the customers makes a company more resilient” – Jeff Bezos The experience provided by a brand to a customer during the whole relationship of a product/service is CX. A bad experience can lose your customers and
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Reading Time: 3 minutes Customer Experience or CX is the ubiquitous term in business these days. Today, many companies are getting serious about investing more resources into building a solid customer experience. The term “customer experience” and “customer service” are often confused
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Reading Time: 3 minutes When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation
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