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Konnect Insights Blogs - CXM

15 Inspirational Quotes For Customer Experience Management

March 8, 2022 by admin

Reading Time: 6 minutes The customer is the king, and his satisfaction should be prioritized over other organizational goals. However, Did you Know? In most annual business plans, the conversation around Customer experience management is often missing.  Nowadays, businesses look at earning

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Create a Post-Purchase Experience & Turn Customers Into Brand Fans??

February 17, 2022 by admin

Reading Time: 6 minutes Excellent news!!! The prospect is successfully converted, it’s exciting but isn’t enough. What matters that how your brand engages with the customers beyond the initial point of sales till becoming loyal customers – to the product and the

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Here Are The Top 10 Best Customer Experience Management Tools in 2022

December 24, 2021 by admin

Reading Time: 6 minutes “Focusing on the customers makes a company more resilient” – Jeff Bezos The experience provided by a brand to a customer during the whole relationship of a product/service is CX. A bad experience can lose your customers and

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Customer Experience Is Not Merely Responding to Them

October 26, 2021 by admin

Reading Time: 3 minutes Customer Experience or CX is the ubiquitous term in business these days. Today, many companies are getting serious about investing more resources into building a solid customer experience. The term “customer experience” and “customer service” are often confused

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Why CX matters most and how Konnect Insights helps you ace it?

September 9, 2021 by admin

Reading Time: 3 minutes When was the last time you, as a customer, had a great experience? Now, can you remember the last time you had a poor customer experience? How did both occasions feel? The year 2020 saw a massive transformation

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