Online Reputation Management is the endeavor to affect what others think about you or your brands when viewed online. These impressions define your brand. Google and Yelp, two of the most prominent websites on the internet, pose as
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Organize Your Brand To Becoming Future-Ready
Organize yourself to become a future-ready brand post-pandemic. The goal should be to find out, “Who you are?” as a brand, “How do you operate?”, and “How will you grow?”. As we all know change is the only
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Tips on How Not to Respond to Customers
What is your company’s most vital asset? You guessed it right: it’s customers. You need to make sure you’re adequately dealing with your customers. No matter how awesome you think your product is or how skilled you think
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How Social Listening Helps in Crisis Management?
Many brands may experience a crisis at some point in their journey. Something as simple as a negative review, a failed advertisement, product issues, or an accidental post by an employee could tarnish your brand reputation. In the
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Why sentiment analysis is the most important metric for ORM?
The Internet and social media platforms were in their infancy in 2008. Hardly anyone could have envisioned the future of the internet at that time. With the emergence of the internet, technology, and social media platforms, consumers have
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