Reading Time: 7 minutes Marketers already knew how crucial it was to know the consumer before the pandemic. What’s different today is that all marketers create a target audience and analyze them before building their campaigns to work on their performance marketing.
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Reading Time: 6 minutes Introduction Almost every company will endorse that customer service (CS) is the central pillar on which business growth depends. In this cut-throat competitive market, the advent of technology has given a new shape to the way businesses deliver
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Reading Time: 8 minutes Your online reputation drives your business revenue, as most customer journeys start with a Google search for your company. With the increasing number of options for almost every product or service, customers are being thorough before making a
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Reading Time: 7 minutes Just online marketing and branding are not enough to sustain in the market. Customer support plays an essential role in customer retention. If a customer uses the services/products of a company, he is bound to require the assistance
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Reading Time: 7 minutes What exactly is CX? A customer experience generally discusses the totality of a company’s offering. It covers the quality of customer service and the advertising, branding, engagement, and usability of the services. In the long run, the global
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