Reading Time: 6 minutes The success of a brand is no longer dependent solely on a good product or some crazy pricing — a delightful and satisfying experience for your customers is a must. And if a brand’s CX is the new
Read More
Konnect Insights Blogs - customer experience
Create a Post-Purchase Experience & Turn Customers Into Brand Fans??
Reading Time: 6 minutes Excellent news!!! The prospect is successfully converted, it’s exciting but isn’t enough. What matters that how your brand engages with the customers beyond the initial point of sales till becoming loyal customers – to the product and the
Read More
Why Brands Should Focus On Customer Retention?
Reading Time: 8 minutes Brands work hard to lure customers through a mix of your marketing strategies. They invest a lot of time and effort and money in achieving their customers’ trust and confidence. It only makes sense that they hold them
Read More
Why Online Reviews Are Essential For Brands
Reading Time: 7 minutes Internet Shopping has provided easy access to customers to buy stuff anywhere anytime. From purchasing a mobile phone or a dining table, customers rely on online reviews to go down the purchase funnel. Shoppers’ buying decision is based
Read More
Here Are The Top 10 Best Customer Experience Management Tools in 2022
Reading Time: 6 minutes “Focusing on the customers makes a company more resilient” – Jeff Bezos The experience provided by a brand to a customer during the whole relationship of a product/service is CX. A bad experience can lose your customers and
Read More