Reading Time: 8 minutes Over one million users tweet about customer service per week, and 80% of those conversations are negative, as per a survey by Reputation Refinery. These numbers give you a surface-level understanding of how important it is to listen
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Reading Time: 8 minutes Your online reputation drives your business revenue, as most customer journeys start with a Google search for your company. With the increasing number of options for almost every product or service, customers are being thorough before making a
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Reading Time: 7 minutes Social media has become a core part of a successful business marketing strategy. According to Smart Insights research, a mind-boggling 4.62 billion users across the globe engage with people and brands on social media channels, which accounts for
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Reading Time: 7 minutes Content marketing has become one of the most effective strategies enterprises have followed recently, resulting in viral campaigns and significantly improving brands’ image. With so much competition in the market, it has become more critical than ever to
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Reading Time: 7 minutes Just online marketing and branding are not enough to sustain in the market. Customer support plays an essential role in customer retention. If a customer uses the services/products of a company, he is bound to require the assistance
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