Nowadays, we live in a world defined by simplifying how we go about our everyday lives. We are powered by all-singing, all-dancing technology that can save us time and energy throughout the day. Business software systems should be no exception!
As we know there are pitfalls of using multiple platforms for multiple purposes. Every growing firm will tell you how valuable time is. Those same firms, however, may shudder at the thought of telling you how many uncounted hours they spend managing various information across different software platforms.
We thought why not bring all these multiple platforms together in one place for you i.e Konnect Insights. We are an all-in-one product for omnichannel customer experience management, with listening, analytics, publishing, ORM, crisis management, surveys, BI tools & dashboards, and social CRM, being the major modules.
➡️ Social Listening
Don’t miss a single conversation that is important to you on the web or social media. With our Listening tool, you can listen to conversations from millions of online sources and social networks to understand what consumers are saying about you, what discussions are happening about the competitor, about the segment, how your campaigns are succeeding, and much more.
➡️ Social CRM (Customer Relationship Management)
Engage with your customers on the platforms they want to communicate with you, utilize complex and automated processes and CRM technologies to ensure that the proper conversations are assigned to the right teams, cut response times, and track all of your activities. Konnect Insights Social CRM will make your consumers happy.
➡️ Social Analytics
Beautiful dashboards and BI tools will provide you with in-depth information on how you are seen on the internet and social media. Understand your share of voice, sentiment, media type, classification, social platform statistics for your business and competitors, turnaround time reports, and many other things.
Top CXOs utilize it for daily reporting since it is easily shareable. Furthermore, they are available in your company’s colors and themes.
➡️ Publishing Module
Konnect Insights, being a social media management software, allows you to publish or plan content on social networks with a stunning user interface and simple tools. Approvals and an asset library are advanced capabilities that allow agencies and media teams to interact in a single workspace.
Keep track of all your social media postings and their performance without disclosing your passwords to anybody.
➡️ Survey Module
Konnect Insights is a comprehensive platform that blends marketing, analytics, customer experience, and data to provide an exceptional customer experience. Brands are using a powerful survey module as part of their vast offering for a variety of use-cases like CSAT, research, and so on.
Brands can access all of their data in one place when combined with the integrated approach of the other modules under Konnect Insights, allowing them to gain holistic insights.
➡️ Business Intelligence Tools
Konnect Insights allows you to go beyond analytics. You can integrate intelligence into your reports and dashboards with our Business Intelligence (BI) solutions, and draw insights that will help you make well-informed and sensible choices.
➡️ Crisis Management
With Konnect Insights, you can build a crisis communication plan that will enable you to address issues instantly. Acting fast on the data online is also equally essential to prevent a crisis. It is a rare crisis management tool that helps you make your reputation and target potential customers without any hassles.
With Konnect Insights, you’ll not miss out on essential conversations like Google Alerts. It gives you control over your social media marketing and helps you to preempt an adverse situation effectively.
➡️ Online Reputation Management (ORM)
Konnect Insights has numerous integrated features. The aspect which makes it the best among these tools is that it is a one-stop-shop to holistically meet all your ORM needs. With this in your arsenal, you don’t need any other tool since it offers all response management functions.
Built on big-data technologies, it provides social listening tools for sentiment analysis and competitor analysis. Konnect Insights goes above and beyond these features, it also integrates with over 3000 plus apps to bring all the major categories in one place. Let’s discuss what apps you can use from Konnect Insights to perform better & provide an effective customer experience.
1️⃣ Konnect Insights Integration with CRM/Helpdesk
Konnect Insights integrates with Customer Relationship Management platforms, and through these integrations, data can flow to, from, or between them. Engage together with your customers on the platforms they want to converse with you, utilize advanced and automated processes and CRM technologies to ensure proper conversations are assigned to the right teams, cut turnaround times, and track all the team activities and everything in one place.
✅ Easily push tickets from Konnect Insights to the platform you wish to send.
✅ Send tickets across any fields from Konnect Insights and map them to the CRM fields.
✅ Provide the best customer support, you want to verify the social user in your existing CRM.
User expressing their concern on the brand’ social handles, now you’ll need details like
✅ Email or contact number
✅ Cross-check if the user has reached out to you previously or not
✅ Through what channels has the user contacted you
In such cases, integration with other systems comes in handy and helps you with the one view of the customer. Konnect Insights can link to a spread of CRM platforms. you’ll view all of the integrations.
2️⃣ Konnect Insights Integration with Marketing Automation
Many times, email messages must be sent to a selected group of people. Many brands use Hubspot or Mailchimp for an equivalent purpose, or the other tools that they choose. Through this, you’re ready to seamlessly push customer information to the automation platform. Now you are ready to run marketing campaigns for these customer segments.
3️⃣ Konnect Insights Integration with Chatbots
Konnect Insights have integrated Chatbots with your channels, the intelligence-providing systems, backend systems and it offloads usage information for later improvements and intelligence determination.
Our integration with the Chatbot response system is the component where all information is gathered to make the solution. Chats are often sent to measure agents in Konnect Insights. Our preferred partner is Yellow.ai. CRM information is captured at the beginning of the conversation and helps in finding the end-user:
✅ What conversations did happen earlier?
✅ Did the top user purchase the products/services?
✅ Did he/she have complaints about the product or service?
This all helps in determining how the end-user should be approached.
4️⃣ Konnect Insights Integration with Calling Apps
You can connect with calling apps, where you have native call center integration with Knowlarity and other telephony apps, you can place and receive calls through Konnect Insights. Knowlarity is a cloud telephone application that can be very easily connected using the authorization key and you have access to a call center system.
To address your customers through an outbound and inbound call from Konnect Insights while integrating a cloud telephony application called Knowlarity. There could be scenarios where responding and communicating with customers could involve a lot of back and forth. In this case, calling could be used to provide an instant response/resolution to the customers’ queries.
Benefits of SaaS integration
✅ It provides translucency
Your team can answer their burning questions by simply visiting an operation they’re formerly familiar with — versus checking colorful dashboards or asking associates for an update. This feature allows anyone on your team to seek out data snappily.
✅ It saves your team a big quantum of your time
Your team hasn’t got to manually demit data across operations or hop between them to seek out specific data points, they will save a bottomless quantum of your time. Using their newfound time savings, they will perform further business-critical tasks.
✅ It improves the brand and client experience
Your team can perform further thoughtful and strategic work, they’re more likely to enjoy their job. And formerly they’re doing, there’s a better liability they’ll take conduct that leaves your guests happier.
Konnect Insights is your helper for strategic branding and brand management. It will ensure that your brand doesn’t receive any negative comments or works on it constructively and effortlessly by helping you improve and provide top-tier customer service. You can ease your business by Konnecting with your clients on a single platform rather than going through each of them daily.Tags: App Integration, Crisis Management, Konnect Insights Integrations, Online Reputation Management, ORM, Publishing, Social Analytics, Social CRM, Social Listening, Surveys